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The team at Twitter has published a new online guide to help businesses wade through all of the chatter and confusion over how Twitter can be a useful resource for a business.

Twitter 101 takes you on a guided tour from “What is Twitter?” to the lingo and best practices.

From Twitter 101:

So what does Twitter do for businesses?

Twitter is a communications platform that helps businesses and their customers do a number of useful things. As a business, you can use it to quickly share information with people interested in your company, gather real-time market intelligence and feedback, and build relationships with customers, partners and other people who care about your company. As an individual user, you can use Twitter to tell a company (or anyone else) that you’ve had a great–or disappointing–experience with their business, offer product ideas, and learn about great offers.

Here at Durrani Design, we have many conversations with many clients about how to best implement a social media strategy for their company and we are always available to help in person to fill in the gaps where the online guides, such as Twitter 101, leave off. Many business owners and managers can be overwhelmed or even intimidated at the prospect of tackling social media but the key is to just start off slow with small manageable pieces. Don’t try to become the social media king or queen overnight. Setup your Twitter account or Facebook accounts and just build them over time. Take the time to make your online identity credible, trustworthy and personable. If you are constantly pushing marketing or sales pitches without engaging in the online community, your followers will become bored and disengaged about you and your business. You need to participate and contribute to the community at large.

I know it’s hard to find the time. We are all maxed out with busy schedules and floods of information on a daily basis, but a methodical and consistent approach to social media will eventually be a rewarding investment for any business. Just a post here and a tweet there is all you need to do to eventually become a fully fledged social media guru that even your 13 year old will be proud of. Remember to be patient; there are no get popular overnight gimmicks. Be yourself online and your customers will follow.

I always tell people, building a social media campaign for your business is much like giving someone who is in trouble CPR, you don’t always know what you’re doing, but doing something… doing anything, is better then doing nothing at all.

Click here to read the Twitter 101 Guide For Business.